Your Business Social Media Profile
When: Tue., May 1, 2018 (12:00 PM - 1:00 PM)
registration deadline: April 30, 2018
As social media has evolved, so too has its use by businesses and customers alike. Heading into a time of year with increased customer interaction, prepare or refresh your social customer service skills with Your Business Social Media Profile: Responding to Negative Comments.
To Be Covered
This webinar will discuss the evolution of social customer service, types of complainers and complaints, and the development of a social media response plan.