Retail Farm Market School: Customer Service
- Length
- 30 minutes
- Language
- English
- Note
- Please check back for future occurrences of this event.
About The Live Webinar
Providing excellent customer service is key to creating loyal customers and boosting market sales. In this webinar, participants will explore the Customer Service module from Penn State Extension's Retail Farm Market School course. The session highlights how knowledgeable, courteous, and professional staff can create a welcoming market experience that keeps customers coming back. Participants will also gain insight into best practices from the broader course, including food preparation and handling, merchandising and market signs, and efficient ordering and receiving.
This event is being offered at no charge to participants.
Space is limited - preregistration is required.
Registration is required to receive the link to access the webinar.
A link to the recorded webinar will be emailed to registrants within ten business days after the live event. The recording will be accessible for six months from the event date.
- New farm market employees, including those working at roadside stands and farmers markets
- Experienced farm market employees seeking to strengthen their skills
- Individuals interested in becoming farm market employees
- Farm market managers responsible for customer engagement and sales
- Produce personnel working in grocery stores
- How to build customer confidence and satisfaction by knowing your products
- Ways to reach out and engage customers to create a welcoming market experience
- The importance of staying alert and attentive to customer needs
- When and how to seek help to ensure excellent customer service
- Strategies for effectively handling customer complaints
How do I access a webinar?
When you register for a webinar, you will also receive email instructions to help you access the webinar.
How long is a webinar?
Every webinar is different. To find the length of a specific webinar, please refer to the webinar description.
If I register for a webinar, but am unable to attend the live session, can I view a recording of the webinar at a later time?
Yes, registrants will have access to view the webinar recording regardless if they attended the live session. A link to the recorded webinar will be emailed to registrants within 10 business days after the live session occurred. You will have access to view the recording for six months from the date of the event.
Can a recorded webinar be viewed multiple times?
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In most cases, yes. Most live webinars give participants an opportunity to ask questions and communicate through a chat box. The chat box is actively monitored, and the presenter(s) will facilitate communication.
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How do I register for a webinar over the phone?
Contact our customer service team at 1-877-345-0691 for assistance over the phone. We are here to help on weekdays between 8:30am - 5pm Eastern Time.
