How can we help you? Select a topic to find answers to your questions.

Credit Cards

You can make payments using American Express®5, Visa®6, MasterCard®7, and Discover®8.

Check

Please call the Customer Service team if you would like to place an order using a check as the payment method.

Gift Cards

We do not sell or accept gift cards.

International Orders

International orders can be made on most digital products. We do not ship products internationally.

Quotes

You can see the grand total, including shipping and tax, just by adding the item(s) to your shopping cart. If you need assistance, please call the Customer Service team.

Sales Tax

Items sold by Penn State Extension are subject to sales tax.

Declined Payment

If your payment has been declined, please confirm that you entered the correct card number, expiration date, billing address, and phone number. The billing address and phone number must match what is associated with your card. If all the information was entered correctly and the payment is still declined, contact your bank to make sure there are no issues with your account.

Payment Not Showing up on Extension Account

If a transaction is not showing up on your extension account, you may not have finished the checkout process. First, check your shopping cart. If the item is still in your cart, then you have not completed the checkout process. Also check your email for a receipt and your bank account for a transaction. If you do not have a receipt or a transaction, you most likely did not complete the checkout process. If you feel this is incorrect, please visit the Contact Us form and let us know. We will be glad to assist
you.

Payment Not Showing up on Bank Statement

If your payment is not showing up on your bank statement, confirm that you are checking the account you used to make the purchase. Once you confirm your account, make sure you completed the checkout process. Confirm that your item is not still in the shopping cart and that you received an email receipt. If you complete all of these steps and still feel that you completed a transaction that did not go through, please visit the Contact Us form and let us know. We will be glad to assist you.

Saving Billing Information

You can save your billing information during the checkout process by clicking on Save Card after you enter your payment information.

You can also save your billing information through the Account Dashboard:
1. Click Account.
2. Click My Account.
3. If prompted, log in to your account.
4. If you are on a mobile device, you may need to click My Account again to expand the menu.
5. Click Billing Information.
7. Fill out the information under New Credit Card.
6. Click Save.

Changing Saved Billing Information

1. Click Account.
2. Click My Account.
3. If prompted, log in to your account.
4. If you are on a mobile device, you may need to click My Account again to expand the menu.
5. Click Billing Information.
6. Under Payment Data, find the payment information you want to change.
7. Click Edit.
8. Use the fields to update the information you want change.
9. Click Save.

Checking Out

Once your cart is full:
1. Click Cart.
2. Click Check Out .
3. Follow the instructions.

Viewing Your Receipts

After you check out, a receipt will be emailed to you. To view your receipts through the site:
1. Click Account.
2. Click My Account.
3. If prompted, log in to your account.
4. If you are on a mobile device, you may need to click My Account again to expand the menu.
5. Click My Orders.
6. Find the order for which you want to view a receipt and click View Order.

Receipt Missing

If you completed an order but did not receive a receipt:
1. Check your spam/junk folder.
2. Confirm that you are checking the correct email account.
3. Confirm that your email service is functioning properly. Have a friend send a test email, and make sure it comes through. If you are not receiving emails, contact your email service provider.
4. If you still cannot find your receipt, please visit the Contact Us form and let us know. We will be glad to assist you.

Promotions and Special Offers

Visit our email preference center to sign up to receive promotions and special offers.

Discount Codes

You can apply discount codes during the checkout process. To stay up to date on promotions and discount codes, sign up for emails by visiting the email preference center.

To apply a discount code during the checkout process:
1. Click Discount Codes.
2. Enter the discount code.
3. Click Apply.

Shipping Cost

Shipping costs are dependent on the weight of the item(s) and the quantity you order. You will receive an accurate quote for the shipping cost prior to completing your purchase and during the checkout process.

International Shipping

We do not ship items outside the United States.

Shipping to Multiple Addresses

To ship to multiple addresses, once your cart is full:
1. Click Cart.
2. Click View Shipping Cart .
3. Click Check Out with Multiple Addresses.
4. If prompted, log in to your account. If you do not have an account, follow the instructions for creating one.
5. Follow the instructions for completing the checkout process.

Delivery Schedule

You will receive a tracking number via email once your order is place. Most deliveries will take place during normal business hours on weekdays.

Shipping Status

Once your order has shipped, you will receive an email with a tracking number and a delivery estimate.

Picking up an Order in Person

Orders cannot be picked up in person.

Order Did Not Arrive

If your order has not arrived, please track the package with the carrier to find out if it is listed as “delivered.”

If your package is listed as having been delivered, but you cannot find it, log in to your extension account to confirm that you sent the package to the correct address. If it is listed as “delivered” and was sent to the correct address, check various places around the delivery location for the package or a notice from the carrier stating the package is available for pickup elsewhere. If you still cannot find your package, contact the carrier and reference the tracking number. You can also visit the Contact Us form and let us know. We will be glad to assist you.

Although our delivery estimates are usually accurate, they are not guaranteed. If you think your item has been lost in the mail, please visit the Contact Us form and let us know. We recommend waiting 2 to 3 business days after the estimated delivery date before assuming an item was lost in the mail.

Item(s) Arrived Late

We apologize if your package arrived outside of the estimated delivery date. Although our delivery date estimates are usually accurate, they are not guaranteed. To report a late delivery date, please visit the Contact Us form.

Item Out of Stock

If something you would like to purchase is out of stock, you can sign up to receive a notification when the item is available:
1. Visit the product page of the item for which you want to receive an In Stock notification.
2. Under Notify Me When This Product is in Stock, enter your email address.
3. Click Notify Me.

Privacy Policy

Please refer to Penn State’s Privacy and Legal Statements page.

Account Accessed by Someone Other Than Account Owner

If you believe someone has accessed your account without your authorization, change your password immediately and then check your order history to confirm that nothing was purchased on your behalf. If there is an order you do not recognize, please visit the Contact Us form and let us know. We will be glad to assist you.

Username and Password May Have Been Shared

If you believe your username and password may have been shared, change your password immediately and then check your order history to confirm that nothing was purchased on your behalf. If there is an order you do not recognize, please visit the Contact Us form and let us know. We will be glad to assist you.

Supported Devices and Browsers

Our website can be accessed on most desktops, laptops, and mobile devices, and through most up-to-date browsers.

Browsing Workshops and Conferences

If you are on a desktop or laptop:
1. Click Menu.
2. Click Workshops.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Workshops.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Saving a Workshop or Conference

1. Visit the product description page for the workshop or conference you want to save.
2. Click Save For Later.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to save an item.

Cancellations

If a workshop or conference is canceled, registrants will be notified using the contact information they provided when registering for the workshop or conference.

Date, Time, or Location Change

If the date, time, or location of a workshop or a conference is changed, registrants will be contacted using the information they provided when registering for the workshop or conference.

Credits

Refer to the workshop or conference description to find out if credits are offered.

Meals

Refer to the workshop or conference description to find out if a meal option is offered.

Dress Code

If particular attire is recommended, dress code information will be provided in the workshop or conference description.

Items to Bring

Refer to the workshop or conference description to see if there are additional items or requirements for participation.

Sponsors and Exhibitors

Information for sponsors and exhibitors can be found in the workshop or conference description.

Waitlists

A waitlist may be offered for some workshops and conferences. Spots will be offered on a first come, first served basis.

To sign up for a waitlist:
1. Visit the product page of the workshop or conference for which you’d like to sign up for the waitlist.
2. Click Notify Me When Sessions Are Added.
3. Fill out the information.
4. Click Notify Me.

Writing a Product Review for a Workshop or Conference

1. Visit the product description page for the workshop or conference you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information.
6. Click Submit Review.

Questions about Upcoming Workshop or Conference

For questions about a specific workshop or conference, use the contact information available in the workshop or conference description.

Questions or Comments about a Workshop or Conference That Has Already Taken Place

If you have a question or comment about a specific workshop or conference that has already taken place, visit the Contact Us form and let us know. We will be glad to assist you.

Accessing a Webinar

Instructions for accessing a webinar are provided upon registration.

Browsing Webinars

If you are on a desktop or laptop:
1. Click Menu.
2. Click Webinars.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Webinars.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Saving a Webinar

1. Visit the product description page for the webinar you want to save.
2. Click Save For Later.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to save an item.

Downloading Materials after Webinars

Refer to the webinar description to find out if materials will be available after the live session.

To download webinar materials:
1. Click Account.
2. Click My Account.
3. If prompted, log in to your account.
4. If you are on a mobile device, you may need to click My Account again to expand the menu.
5. Click Webinars.
6. Find the webinar for which you would like to download additional materials and click Go to webinar.
7. Use the options and instructions provided to download your materials.

Cancellations

Full refunds will be given for canceled webinars. Registrants will be notified using the contact information they provided when registering for the webinar.

Date or Time Change

If the date or time of a webinar is changed, registrants will be contacted using the information they provided when registering for the webinar. A recording of the webinar is sometimes available shortly after it takes place. Refer to the webinar description to find out if a recording will be available.

Credits

Refer to the webinar description to find out if credits are offered.

Supported Devices and Browsers

Webinars can be accessed on most desktops, laptops, and mobile devices, and are compatible with most up-to-date browsers. Refer to the webinar description for any special requirements to ensure your device is supported.

Technical Support

Instructions for accessing the webinar will be provided after registration. Log in to the webinar a few minutes early to make sure you are not experiencing any technical difficulties. If you are experiencing technical difficulties, use the contact information available in the webinar description.

Materials Needed for Webinars

All webinars require Internet access. We also recommended that your device has sound. Refer to the webinar description for other special viewing requirements.

Writing a Product Review for a Webinar

1. Visit the product description page for the webinar you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information.
6. Click Submit Review.

Questions or Comments about a Specific Webinar

For questions or comments about a specific webinar, use the contact information available in the webinar description.

Browsing Online Courses

If you are on a desktop or laptop:
1. Click Menu.
2. Click Online Courses.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Online Courses/strong>.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Saving an Online Course

1. Visit the product description page for the online course you want to save.
2. Click Save For Later.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to save an item.

Enrolling in an Online Course

If you are on a desktop or laptop:
1. Click Menu.
2. Click Online Courses.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.
4. Once you find a course in which you would like to enroll, click the course title.
5. Select your options (if applicable) and click Register.
6. If prompted, log in to your account. If you do not have an account, please follow the instructions to create one.
7. Follow the instructions to complete the checkout process.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Online Courses.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Group Registration

You can enroll multiple students in a course during the checkout process.

To enroll multiple students during the checkout process:
1. On the product page, enter the number of students you would like to enroll in the QTY field. For example, if you want to enroll yourself and two others, enter the number 3.
2. Click Buy Now.
3. Each registration appears as a separate product in your shopping cart. Fill out the required information for reach registration.
4. Click Proceed to Checkout.
5. If prompted, log in to your account.
6. Follow the instructions.

Accessing an Online Course

Once you have purchased a course, you can access it from the Online Courses tab in your Account Dashboard.

Courses can be accessed 24 hours a day, 7 days a week.

Technical Requirements

Online courses can be accessed on most desktops, laptops, and mobile devices, and are compatible with most up-to-date browsers.

Additional Tools, Programs, or Software

Purchase of or access to any specific programs or software is not required to take an online course. Access to a notebook or word processor is recommended for taking notes. Sound is also recommended but not required.

Technical Support

For technical errors, such as problems with pages loading, video playback, or course appearance, visit the Contact Us form and let us know. We will be glad to assist you.

Course Length

The estimated length for a specific course can be found in the course description. You can work through a course at your own pace. However, you will lose access to the course one year after the purchase date, regardless of whether the course is complete.

Grading

Refer to the course description to find out if a course is graded.

Certificates

When applicable, certificates are issued upon successful course completion with a passing grade. The definition of a passing grade varies from course to course. Refer to the course description to find out if a certificate is offered.

To access and print a certificate (when available):
1. Visit the course page and select Progress.
2. If you have earned a certificate, Your certificate is available will appear at the top of the page.
3. Click View Certificate.
4. Click Print Certificate.
Sharing a Certificate Copy and paste the URL from the bottom of the certificate to share it on social media or send it in an email.
Replacement Certificate Certificates will remain available as long as your account is active. If you lose a certificate or need an extra copy, log in to your account to print a replacement and/or extra.

Credits

Some courses provide credits that can go toward professional certifications. None of the online courses offer credits that can go on a college transcript. Refer to the course description to find out if credits are offered.

Assignments and Quizzes

Online courses do not have assignments. However, some online courses require you to answer questions and/or take quizzes. Questions and/or quizzes can be completed at your own pace. Refer to the course description to find out if you will be required to answer questions and/or take quizzes.

Deadlines

Many online courses require you to answer questions and/or take quizzes. Questions and/or quizzes do not have deadlines and can be completed at your own pace. You will lose access to the course one year after the purchase date, regardless of whether the course is complete.

Course Progress

Only courses that offer certificates offer a progress bar. To review your course progress:
1. Click the Progress.
2. This will give you a breakdown of what you have completed and what still needs to be done.

Unable to Complete Course

Refunds are not offered for courses that cannot be completed.

Writing a Product Review for an Online Course

1. Visit the product description page for the online course you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information.
6. Click Submit Review.

Browsing Videos

If you are on a desktop or laptop:
1. Click Menu.
2. Click Videos.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Videos.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Saving a Video

1. Visit the product description page for the video you want to save.
2. Click Save For Later.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to save an item.

How to Watch

Click the Play button to start a video.

Closed Captioning

All videos have closed captioning available. To turn on closed captioning, click the closed captioning logo in the bottom right-hand corner of the video player.

Writing a Product Review for a Video

1. Visit the product description page for the video you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information and click Submit Review.

Questions or Comments about a Specific Video

If you have questions or comments about a specific video, please visit the Contact Us form and let us know. We will be glad to assist you.

Browsing Guides and Publication

If you are on a desktop or laptop:
1. Click Menu.
2. Click Guides and Publications.
3. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

If you are on a mobile device:
1. Click Menu.
2. Click Browse By Education Format.
3. Click Guides and Publications.
4. Use the Filter results by keyword search bar to search within the results, or use the filtering options to narrow your results.

Saving a Guide or Publication

1. Visit the product description page for the guide or publication you want to save.
2. Click Save For Later.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to save an item.

Out of Stock

Sign up to receive a notification when an item is available:
1. Visit the product page of the item for which you would like to receive an In Stock notification.
2. Under Notify Me When This Product is in Stock, enter your email address.
3. Click Notify Me.

Accessing Digital Guides and Publications

1. Click Account.
2. Click My Account.
3. If prompted, log in to your account.
4. If you are on a mobile device, you may need to click My Account again to expand the menu.
5. Click Downloadable Products.
6. Choose the product you wish to download.

Writing a Product Review for a Guide or Publication

1. Visit the product description page for the guide or publication you want to review.
2. Click Reviews.
3. If prompted, log in to your account. If you do not have an account, you will need to create one to write a product review.
4. Select a star rating by clicking on a bubble. Use 5 stars for the best rating and 1 star for the worst.
5. Fill out the information.
6. Click Submit Review.

Questions or Comments about a Specific Guide or Publication

If you have questions or comments about a specific guide or publication, please visit the Contact Us form and let us know. We will be glad to assist you.

Workshops and Conferences

If you require special needs or services, please indicate your audio, visual, or mobile disability during registration and we will work with you to ensure your needs are met.

Webinars

If you need assistance accessing a webinar, please visit the Contact Us form and let us know. We will be glad to assist you.

Online Courses

Online course content is designed to meet specific Penn State and legal accessibility requirements.

Videos

Videos are closed captioned. In some cases, you can also view or print the video transcript.

Guides and Publications

Use the Contact Us form to request a guide or publication in an alternative format.

Website Content

Website content is designed to meet specific Penn State and legal accessibility requirements.

Questions about Accessibility

If you have a question about accessibility, please visit the Contact Us form and let us know. We will be glad to assist you.
For Better Kid Care support, please visit the Better Kid Care contact page.
If you have a question or comment, please visit the Contact Us form and let us know. We will be glad to assist you. You can also contact the customer service team by phone at 877-345-0691.







1.) Facebook is a registered trademark of Facebook, Inc.
2.) Google+ is a trademark of Google Inc.
3.) Twitter is a registered trademark of Twitter, Inc.
4.) Yahoo is a registered trademark of Yahoo! Inc.
5.) American Express is a trademark and service mark of American Express Marketing Development Corp.
6.) Visa is a registered Trademarks of Visa International Service Association.
7.) Mastercard is a registered Trademark of Mastercard International Incorporated.
8.) Discover is a registered trademark of Discover Financial Services.