Business Management
Whether you have an existing dairy foods business or are thinking of starting a new value-added dairy foods business, a solid foundation in business management practices will help your enterprise be successful. Starting a new dairy foods business requires careful self-assessment, research and planning. This section of the website will guide you as you consider the management, marketing, and financial implications of starting or growing your value-added dairy foods business and determine your path forward.
Business Management
Operating a dairy foods processing business requires managing numerous facets including marketing, human resources, finances, and risk management in addition to processing operations. Businesses of all types and sizes can benefit from assembling a team to provide input and perspective on all of these aspects and to guide business owners in planning and decision-making. Business planning provides both new and existing dairy processors with the framework to set business goals, analyze their current financial situation allowing them to determine financing needs and budget for the future, develop a marketing strategy, and determine risk management needs such as insurance.
Marketing
Successful marketing is the foundation for a successful business, and this starts with knowing and understanding your consumers and dairy food trends, such as fluid milk, cheese, and ice cream, to make sure the products you choose to make will be successful with consumers. Part of business planning is the development of a marketing strategy.
Dairy processors will need to determine whether they will market direct to consumers, for instance with an e-commerce site, at farmers’ markets, or with an on-farm store. Marketing and selling through wholesale establishments such as grocery stores and restaurants is another option.
Having a quality dairy food product and knowing your target consumer is not the complete puzzle. Items must be strategically priced as well. An enterprise budget such as the one Penn State Extension has developed for farmstead and artisan cheesemaking can help determine your cost of production, the first step in setting prices. From there you can utilize a number of pricing methods, and objectives and strategies to meet profitability goals for your business.
Business and product promotion is a key aspect of marketing. There are many promotional tools that you can use, from email to websites to social media. These tools allow you to effectively connect, engage, and communicate with consumers.
- Articles
Cultivating Your E-Experience: Understanding Aspects of Customer Communications
A solid understanding of customer needs and types of communication and complaining customers will position you to provide a high-quality online customer communication experience. - Articles
Cultivating Your E-Experience: Responding to Consumer Communications
Personal, timely, and attentive responsiveness to consumer communications is a key component to consumers' e-experience. - Articles
Shipping Dairy Foods Direct to Consumers
Shipping of dairy foods directly to consumers is on the rise as online purchases are increasing. This article covers essential packaging and shipping issues that dairy processors will need for success. - Tools and Apps
Dairy Foods Processing Investment Analysis Tool
Customizable spreadsheet tool for business owners to estimate the net present value (NPV) of an investment to start or expand a value-added dairy foods processing venture. - Articles
Food for Profit: Insurance for Food Entrepreneurs
Food business owners are held responsible for any harm that comes to employees, visitors who come to your establishment, and consumers who eat your products. - Articles
Growing Your Value-Added Dairy Foods Product Line
This article outlines how value‑added dairy businesses can grow their product lines by aligning market demand, brand fit, and resources while maintaining quality, efficiency, and customer trust. - Articles
E-commerce Payment Methods
Consumers have multiple payment method options when making online purchases. For businesses implementing e-commerce, it's important to understand the forms of payment that consumers use and prefer for online purchasing. - Articles
E-Commerce for Ag Business: Advantages and Challenges
This article will overview the advantages and challenges that a farm, food or ag business owner may be facing when deciding whether to implement e-commerce. - Articles
Promoting Your E-Commerce Site
Once you create your online store, you need to let consumers know that it exists. This article outlines tools for promoting your e-commerce site. - Articles
Developing and Maintaining a Website
This article will cover the process for developing a website, including technical aspects and general issues such as purpose, content, design, and maintenance considerations. - Videos
Food Business Innovation: Using Social Media
Length 6:10This video introduces viewers to the practice of using social media networks as a tool for conducting market research. - Articles
Growth Strategy: Pricing Strategies for Farm and Food Business
Applying knowledge and structure to your pricing can give you the sales advantage. - Articles
Using QR Codes for Agricultural Marketing
This article describes what a QR code is, how they work, how to create one, and how to use QR codes for marketing. - Videos
Product Pricing: Choosing a Pricing Method
Length 7:11Product pricing requires that many factors be considered. This video will cover five pricing methods that can be used. Pricing methods should be chosen with your business goals in mind. - Videos
Feasibility Studies - What Are They?
Length 7:33This video will explain what a feasibility study is, how it differs from a business plan, and explain the process for completing one. - Articles
Understanding Pricing Objectives and Strategies for the Value-Added Ag Producer
Choosing a pricing objective and associated strategy is an important function of the business owner and an integral part of the business plan or planning process. - Articles
Agribusiness Planning: Providing Direction for Agricultural Firms
This publication discusses the importance of business planning for agricultural firms and describes the steps required to prepare a thorough business plan. - Articles
Marketing Research Basics: Identifying Your Target Market
If you plan on direct marketing of your farm products, marketing research plays a crucial role in the development of a marketing strategy and plan. - Articles
Product Pricing: What Do I Charge?
Price can be a determining factor for whether or not consumers purchase a product. Product pricing should account for cost of production, financial goals, and consumer demographics. - Articles
First Steps to a Marketing Strategy
As a small or beginning farmer, marketing takes on a special importance, as you're likely unable to rely on past relationships with consumers or the ability to produce large quantities for buyers. - Articles
Marketing to Professional Chefs
Recent statistics indicate that marketing to restaurant chefs is a viable option for growers. - Articles
Understanding Your Customers: How Demographics and Psychographics Can Help
If retailers don't know what customers want, or ignore requests, clientele may choose to shop elsewhere. Instead, learn about consumers and their interests. - Articles
Is Your Farm Right For Value-Added Dairy?
Is your farm up to meeting the demands on production and labor of a value-added operation while conveying a consumer-friendly farm image? Here are some points to consider when evaluating your farm. - Articles
Assembling a Team to Explore a Value-Added Dairy Enterprise
If you are considering a value-added dairy foods business, a useful approach for gathering information and making an informed decision may be to consider forming a profit team. - Articles
Considerations for Establishing a Dairy Co-Packing Business
For established dairy food processors, offering co-packing services offers the opportunity to fully utilize resources and generate additional revenue. This article reviews considerations before venturing into co-packing.


























