Customer Assistance Programs (CAPs)
Customer Assistance Programs (CAPs) are required by state regulations to assist residential customers maintain electric service and eliminate their past-due balances. These programs focus on making payments affordable. The utility (electricity and gas) companies establish CAPs to assist customers who are having payment problems and/or who are in need of emergency financial assistance to prevent service termination. The programs differ from one utility to the next. Some of the utilities offer a broad spectrum of options, while some other utilities provide support with fewer options to the consumers. If you are a CAPs participant, you will not lose your financial assistance if you switch from one utility supplier to another. The overall goals of CAPs are to:
- Improve payment ability.
- Reduce consumption of electricity and gas (if applicable).
- Reduce bad debt.
The income eligibility for CAPs is generally 150 percent above the federal poverty level for Pennsylvania as shown below. However, the eligibility may differ somewhat from one utility company to another. Check with your utility companies to learn of their specific requirements.