How to Talk About Difficult Issues
In today’s information world, public policies and decisions are increasingly subject to citizen scrutiny and all too frequently, conflict. Controversies can arise overnight, often based on partial or inaccurate information.
This session will show public officials and others how to be proactive when dealing with controversial issues and difficult behavior. Participants will learn how to facilitate community discussions in a way that fosters broad and effective participation, greater acceptance and consensus in decision making.
